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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
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FAQ

FAQ

Got a question? No problemo!

Your travel designers and advisors are here to help you with everything you need to know and beyond.

Check out our FAQS below, and if your question isn’t there, feel free to open our messenger chat and write to us or send us an email: Contact us

It’s a rewarding and ethical journey that specifically works with adventure, culture, and spirituality as inspiring & healing expressions of life force. 

Experience the real and authentic Mayan territory and its world heritage by a series of selected, conscious and handcrafted activities made with love and with the best intentions for your own benefit, the benefit of the locals and mother nature.

Basically everything. 

All the transports, accommodation for each night, exquisite typical meals (all breakfasts, multiple lunches, dinners, and snacks), along with some epic activities guided by the best team of local living legends.

Plus, total access to the destinations and lots of surprises along the way.

It isn’t, and please don’t believe everything you see and hear out there (especially on the mass media ) and allow yourself to visit us. Remember that good news never makes it to the front page.

You are not going to regret it. You would end up asking yourself when I’m coming back?

Luckily, most nationalities can visit our destinations for around three months without a visa. However, obtaining your visa is your responsibility. 

Please see the official immigration websites of the Country that you want to visit before your booking.

https://www.minex.gob.gt/Visor_Pagina.aspx?PaginaID=21

While it is not mandatory, we recommend travel insurance. As well as making sure your expensive things are covered, it would be best if you also got comprehensive travel insurance (covering you for all medical expenses incurred while traveling).

Unfortunately not, but for some great flight deals, you should check out our friends over at www.kiwi.com, www.momondo.com, www.skyscanner.com, and www.kayak.com

As standard, at your arrival in the country, we’ll pick you up at the airport and transfer you (most likely) directly to your Hotel (so check our specific sample itinerary of your interest for details). 

Also, if you’re not leaving the country right after your journey, we recommend you book a night after the tour ends. 

Want more? Contact us for more info and to get the best rates and tips in town.

Don’t worry; we have you covered with most of the meals. 

All of them are tasty (with a typical and international fusion flavor) and big enough to satisfy anybody. We include all breakfasts, many lunches, and dinners, plus snacks on the way. Aligned with our values, we only use local restaurants to build stronger connections with our communities, support the local economy (to keep the income locally) and avoid sizeable international chain brands. 

We also make tailor-made menus, so if you have any special dietary needs, don’t worry. Contact us for more info.

 

Stay warm, safe, and comfortable in locally own boutique hotels, villas/bungalows, and depending on your expedition, sometimes we’ll camp or glamping. 

We only work and partner up with places that we know, trust, and provide an outstanding service based on hygiene, safety, comfort & excellent customer service. 

On top of that and aligned with our values, we only use local Hotels to build stronger connections with our communities and support the local economy (to keep the income locally). We avoid using large international chain brands.

The services not described in our sample itinerary

International air flights, country entry or departure fees, airport porter fees, visas. 

The not described meals, all drinks at the restaurants, and personal expenses of any kind. Tips (tour leader, local guides, driver, etc.) we suggest between $ 15-20.00 per day and $ 5-10.00 for the bus driver.

An unhurried and well-paced itinerary is our goal; remember, you are on vacation! 

Journey days begin and end at reasonable hours and include a selected wide range of unique activities, frequent stops, and plenty of surprises on the way. While the occasional early morning departure is necessary, we do our best to ensure a leisurely vacation.

Travel with comfort only on authorized touristic micro-bus, mini-van, all-terrain 4×4 vehicles and explore on a safe and easy going way all the Central American hottest spots with plenty of stops along the way. 

The different Central American destinations are not that big (compared to other countries) so most of our rides vary between two and three hours, and the longest ones would be around six to seven.

As we are traveling via coach, each traveler is allowed to bring one large pack or suitcase weighing no more than 35kg, as well as a couple of day packs/carry-on bags.

Yes, it’s certainly advisable.

Throughout your journey, you won’t need much spending money (as the trip is comprehensively covered), but you may require money for some occasional meals (depending on the itinerary you choose and for all the drinks) and just in case you want to buy some amazing handicrafts or souvenirs (and most likely yes).

Important to mention that in all our proposed destinations dollars are accepted, and it is not usually the same with the euro or other currencies. 

We recommend that all travelers coming from Europe bring their debit cards and withdraw the local currency at ATMs.

Be prepared for the tropics and pack multiple changes of clothes. Clothing for warm and hot weather during the day: two pairs of pants, two pairs of shorts, three changes of shirts, a rain poncho, a swimsuit, and a sweater or jacket to wear at night. Walking shoes, hiking boots, sneakers, and sandals are all acceptable. 

Quick-dry clothing (especially a pair of convertible pants that zip at the knee to convert into shorts) is recommended for your visit to the tropical areas. 

Always bring a towel, and please don’t forget sunblock, bug spray, a flashlight, a sun hat, a lightweight raincoat or poncho, anti-diarrheal medicine, and wet wipes.

Travel with us in small groups. The average group size (depending on the expedition) is between 08 – 13 passengers, and we can make it happen (some of them) starting with a minimum of 02 – 04 passengers (because we really do sophisticated trips).

No, not at all! Traveling solo is the best way to meet like-minded people and make new friends along the way. Contact us for our scheduled collective group departures.

If you feel that a medical condition may affect your trip in any way, please let us know when purchasing your expedition ticket. We reserve the right to deny bookings if we feel we cannot accommodate your condition on any given tour. But most likely, we will be able to.

-INTERNATIONAL BANK TRANSFER WIRE:

The method we prefer to receive payments,

One of the easiest ways to pay us is via your bank website or directly at your bank.

CONTACT US for all our data.

 

-DEPOSIT: 

You only need to pay a 25% deposit when your reservation is confirmed by you and our sales team to reserve your dates and services.

The remaining 75% is due 31 days before your travel departure date, 

*Note: If you are booking your journey within 31 days of departure, you would need to pay the 100%  ticket price at the time of booking to guarantee your dates and services. 

 

-TOTAL AMOUNT: 

You can choose to pay the entire amount of your journey instead of just the deposit, and you are ready to go !!

Feel safe and confident when booking with us!

The cancelation of your services can happen at any time and it needs to be done by the person who made the payment. The sooner we know about it, the better for everyone.

In these times we are very flexible like most of our suppliers, however; not all decisions are in our hands and there may be some administrative charges (depending on when we get the formal news that you won’t be able to come). 

Again we repeat, when you know that you will not be able to travel, contact us as soon as possible.

Travel canceling due to Covid-19 issues: A full credit towards booking another journey from us will be issued if the tour is canceled when there is full border closure due to Corona travel restrictions. We recommend buying your own travel insurance for coverage of cancellations within 30 days of the tour commencing for reasons other than a full tour cancellation.

You don’t need to tip the local staff (because it’s already covered  in your price), however, tipping your tour leader is at your discretion (and it’s going to be much appreciated), especially after you witness their dedication, passion and professionalism.

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