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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

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General Conditions

General Conditions

Primarily, thank you for taking the time to learn about our general conditions; we are delighted that you have chosen to place your trust in us to plan your next vacation, and we take that trust high. Taking great care of it and ensuring you that your next journey is everything you imagine and much more. 

Just planning a vacation is a journey in its own right, and we want a long-lasting and happy relationship with you and your beloved ones. So everything must be clear from the start. 

If you have any questions about our existing itineraries or develop a tailored one just for you, please let us know.

We provide a reliable and personalized service to maximize one of your most valuable assets, your leisure time. 

About our prices

Currency and per person pricing:

According to today’s rate with the different currencies of the Central American countries, we give our prices per person and in USD (US Dollar).

How do we price our journeys and expeditions?

The price of our journeys depends on many factors, among them:

-How long the journey is in days, the number of explorers, its mileage, type of transportation and lodging, activities, staff, if it’s a round trip or a one-way trip, etc.

-If is accompanied by an expert tour leader, coach, driver, local guide, assistant, chef or sommelier, etc.

-How complex the expedition is to organize and run. Believe us; we make complicated but one-of-a-kind life-changing experiences.

-Finally, how many people will share a coach and how many rooms you need. For example, two people taking one car and sharing one room work out more expensive per person than four people sharing one car and two rooms.

You must know that we carry out the expeditions both with our cars, personnel, equipment, etc.

Price breakdown

We do not provide line item breakdowns of our expedition costs. Here is why: We work with local suppliers who bundle hotels and services into packaged prices (being this a standard practice in most countries) and because it can get unreasonably complicated. Behind a single expedition, price is a complex array of exchange rates, reservations, and much more details. 

You must know you’re getting your money’s worth and much more than that.

About your guarantee

Our clients truly believe in the emotions and feelings that we provide, so feel confident knowing that as a guarantee of your investment and total satisfaction, we offer you that if you are not pleased with your trip, you can choose (for your next visit) any of our TOP BESTSELLERS JOURNEYS for free.

Feel confident knowing that as a guarantee of your investment and total satisfaction, we offer you that if you are not pleased with your trip, you can choose (for your next visit) any of our TOP BESTSELLERS JOURNEYS for free.

Important Notes:

-To validate your claim, you have to clearly let us know of your disagreement with our services on the last day of your journey (before traveling back home).

-If the replacement expedition (of the TOP BESTSELLERS JOURNEYS) exceeds the price of your previous investment with us, you just need to pay the difference to do it.

-You need to take care of the international flights to come back here.

-Only valid up to one year after your first trip.

About TRAVEL FOR FREE:

 By forming your own group of at least six explorers your trip it’s totally free 

or 

If you prefer, the price of your trip is reduced within all the participants of your group.

Important note:

Your international flight is not included.Everything else YES 🙂

Reservations and payment methods

Prices are on USD and per person. 

Pricing varies depending on the number of travelers, room configuration and other planning details specific to your wishes and needs.

We recommend planning your trip in advance and your dedicated team will accompany you throughout the whole process.

 

-INTERNATIONAL BANK TRANSFER WIRE:

The method we prefer to receive payments,

One of the easiest ways to pay us is via your bank website or directly at your bank.

CONTACT US for all our data.

 

-DEPOSIT: 

You only need to pay a 25% deposit when your reservation is confirmed by you and our sales team to reserve your dates and services.

The remaining 75% is due 31 days before your travel departure date, 

*Note: If you are booking your journey within 31 days of departure, you would need to pay the 100%  ticket price at the time of booking to guarantee your dates and services. 

 

-TOTAL AMOUNT: 

You can choose to pay the entire amount of your journey instead of just the deposit, and you are ready to go !!

Total Amount

You can choose to pay the entire amount when you get to the payment page, just click ‘Pay Total’ instead of ‘Pay 25% Deposit’ when you get there and you are ready to go.

-Opciones de Booking softwares a utilizar más enfocados en tour operadores:

https://www.softwareadvice.com/travel-agency/

https://www.trekksoft.com/es/lp/demo-request?hsCtaTracking=8b944fdc-2864-4d38-b8c6-b1d4b15a6872%7Cc78171bd-15a8-4942-8b6b-d0a06f854ef2

https://trial.rezdy.com/21-day-trial/?utm_source=google&utm_medium=cpc&utm_campaign=green_latam_tour&utm_adgroup=system&gclid=EAIaIQobChMI08KDzffI6gIVkgiICR2CrwL-EAAYASAAEgJclvD_BwE

International Bank wire transfer info
(IBAN Europa - Swift)

One of the easiest ways to pay us is via your bank website or directly at your bank, and here is all the info that you need to know from us.  If you have any more questions, just contact us

56: INTERMEDIARY BANK

Name CITIBANK.
Address: NEW YORK, USA.
Swift Code: CITIUS33
Aba: 021000089

57: BENEFICIARY BANK:

Name: Banco de America Central S.A.
Address: 7a. Ave 6-26 zona 9, Guatemala.
Account Number: 36243565
Swift Code: AMCNGTGT

59: FINAL BENEFICIARY:

Name: Jose Manuel Elias Verdera
Address: 7a. Calle 9 – 80 Zona 18 Residenciales Atlantida.
Account Number: 961535770

-Credit Cards: 
-PayPal: psyfamilyguatemaya@gmail.com

Cancellations & Reimbursements:

Feel safe and confident when booking with us!

The cancelation of your services can happen at any time and it needs to be done by the person who made the payment. The sooner we know about it, the better for everyone.

In these times we are very flexible like most of our suppliers, however; not all decisions are in our hands and there may be some administrative charges (depending on when we get the formal news that you won’t be able to come). 

-Alterations made by you: As always, we do everything to make any changes that you may request after your reservation and charge the extra fees because of it. 

-Alterations made by us: We reserve the right to make changes to your reservation and itinerary by consistently providing the best conditions. 

Travel canceling due to Covid-19 issues: A full credit towards booking another journey from us will be issued if the tour is canceled when there is full border closure due to Corona travel restrictions. We recommend buying your own travel insurance for coverage of cancellations within 30 days of the tour commencing for reasons other than a full tour cancellation.

We are not responsible for any kind of delays or ‘force majeure’ out of our control,  such as natural disasters, terrible weather, traffic jams, etc

Responsibility

We are not responsible for any accident on route, sickness, robbery, missing items, damage or any disease, etc. Any dispute will be under the laws of the Government of the Republic of Guatemala.

Travel insurance

We recommend adequate travel insurance, while it is not mandatory. As well as making sure your expensive things are covered. It would be best to get comprehensive travel insurance (covering you for all medical expenses incurred while traveling).

Kidz rate:

Kids under 12 years and staying in the same room with their parents will have a 25% discount regarding transportation, and babies under two years will not have any charge.

Our expeditions do not includes:
  • International flights and taxes at the airports. 
  • The not described meals and all the drinks at restaurants.
  • Gratifications  (tour leader, guides, driver, etc.)
  • Personal expenses of any kind.
  • Antigen or PCR tests to cross borders on our multi-country trips or to return home.
  • The not described services in our sample itinerary.
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